Below is our delivery information for each category of product that we sell
Small Accessories ( Clocks, Coasters etc)
All small accessories are sent Royal Mail Next Day Special Delivery. This is a fully tracked service, to which tracking details will be provided once your order has left our workshop.
Ottoman Serving Trays
Our ottoman trays are sent via Next Day Parcelforce. Once your order is ready for dispatch, you will receive an email allowing you to specify a suitable delivery date and tracking details provided once your order has left our warehouse.
Our floating cabinets are sent via Next Day UPS or Parcelforce. Once your order is ready for dispatch, you will receive an email allowing you to specify a suitable delivery date and tracking details provided once your order has left our warehouse.
All of our large furniture is delivered via a specialist courier. Once your order is ready for dispatch, our specialist courier will collect and store your piece until a suitable delivery date is agreed. Our couriers will contact you directly to arrange this.
All items are hand made to order. Please see information on the product page for current lead times.
Close to completion, i will contact you to arrange a convenient delivery date ( excluding weekends)
I use UPS next day delivery for all my orders. This is guaranteed before close of day and is fully insured.
Yes i regularly do commissions. Please head over to the commission page for more information on how the process works.
Clocks and small accessories such as coasters, that are not customisable can be returned for a full refund within 14 days under Distance Selling Regulations ( excluding postal charges). Items should be unused, returned in their original packaging and in a fully resalable condition.
All items that are ordered to a particular size are made to order and cannot be refunded, unless there is a fault with the product.
Credit / Debit Card transactions are provided by Stripe® Payments
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.
Encryption of sensitive data and communication
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static allowlist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).